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Think Twice House

A leadership, communication and cultural intelligence advisory founded by Shelley Bishton.

Think Twice House works with teams, leaders and organisations on the challenges they are actually facing, whether that is team dynamics, leadership, communication or cultural awareness. We design workshops and training around your real situations, and advise on strategy where the thinking behind the work needs to change too. Practical, discussion-led, and built around you.

The team day that felt great and changed nothing. The reply sent too fast. The decision that made sense in the room and caused problems six months later. If any of that is familiar, keep reading

WHERE WE WORK

Leadership, Teams & Change

When the ground shifts, most teams do what humans do. They protect what they have built, tighten up, and get a little more careful with each other. It is natural. It just is not always the most useful response.

The problem usually is not the people or the effort. Under pressure, fast, automatic reactions take over, and nobody has had the chance to practise anything different together. Leadership ends up belonging to a job title, and change becomes something that happens to the team rather than with it.

Think Twice House designs practical, discussion-led days that help teams build trust, lead at every level and adapt on purpose. Your team’s real situations are the material, and everyone leaves with one concrete commitment to put into practice.

Communication, Culture & Inclusion

The training was delivered. People said the right things in the room. And yet the way colleagues, elected members and the public are spoken to, listened to and understood keeps coming out the same.

This is rarely a commitment problem. Most teams that get in touch genuinely want to communicate better and include more people. What gets in the way is the automatic layer underneath: assumptions, habits and first reactions that nobody has had a safe place to look at. Cultural intelligence is a skill, and skills need practice, not just awareness.

Think Twice House runs workshops on communicating with impact, cultural intelligence, and awareness and inclusion, grounded in lived experience and in real situations from your own teams. The aim is to change what happens afterwards, not just what people know.

THE LENS

What Think Twice House Examines

Under pressure, most of us run on fast, automatic thinking. It is efficient, and usually fine. But it can drive replies, decisions and habits we would not choose if we slowed down.

Where it helps, we bring the Think Twice approach into our work: a simple way to Pause, Notice, Ask and Act Differently. Teams use it as a shared language for the moments that matter, and individuals use it to choose a more considered response, even a small one, in their own day-to-day.

It is just as useful for examining how decisions, systems and habits get made across an organisation.

IN PRACTICE

Southwark Council approached Think Twice House with what looked like a training need. Frontline leisure centre staff were handling complex situations every day without consistent guidance, without a clear organisational position to draw on, and in a legal landscape that made the stakes higher than most people in the organisation realised.

The work that followed wasn't a training programme. It was a decision quality intervention. Think Twice House designed and delivered bespoke sessions for frontline staff and managers, grounded in real situations from their own experience rather than hypotheticals.

Participant confidence shifted measurably across every metric. The facilitator was rated at the top score by 90% of participants. Every single participant identified further support they wanted. None said they needed nothing more.

What the client said: "Think Twice House delivered our trans and non-binary awareness training with professionalism, expertise and a genuine understanding of the challenges and opportunities organisations face. The session was engaging, thought-provoking and tailored to our needs, with excellent feedback received from those who attended.

What particularly stood out was Shelley’s ability to create an open and supportive environment where people felt comfortable asking questions and discussing what can sometimes be complex topics. The training was practical, relevant, and grounded in lived experience, helping to build both understanding and confidence across our teams.

This was far more than a standard training session; it provided valuable insight and meaningful learning that will help shape our ongoing work. We look forward to continuing our partnership with Think Twice House in the future.

Mandy Headley

Learning and Development Partner, Southwark Council

About the founder, Shelley Bishton

Most advisers bring either commercial instinct or cultural intelligence. Shelley Bishton built a career on refusing to choose.

Twenty years across News UK and The Telegraph, leading partnerships, commercial growth and transformation at senior level. Trustee of the Black British Initiative. Judge for the National Diversity Awards. A mixed heritage woman who has navigated race, leadership and power in some of the most commercially demanding rooms in British media.

That combination is not incidental to the work. It is the work. The ability to hold commercial rigour and cultural intelligence in the same conversation, without defaulting to either, is precisely what the Think Twice lens requires.

WHAT CLIENTS SAY

"Working with Shelley was transformative. She brought clarity to what my business stands for, sharpened the proposition, and introduced real discipline around pricing and decisions. Her mix of strategic thinking and practical action gave me the confidence to rename and reposition the business. A huge asset to any founder serious about growth."

Jordan Jarrett-Bryan

Founder, Just Jordan Media

"Shelley is skilled at building relationships at all levels. She challenges, she works incredibly hard, and she brings so much warmth and humour to any team."

Pam MacMillan

Director of People and Culture

"Think Twice House delivered our trans and non-binary awareness training with a level of care, rigour and bespoke insight that genuinely moved the dial for our teams. The feedback from staff was outstanding, and the confidence outcomes spoke for themselves. What set Shelley and Think Twice House apart was the ability to hold space for a complex conversation whilst making it feel accessible, relevant and real. This isn't off-the-shelf training, it's strategic, deeply considered work that brings depth, warmth and lived understanding to every session. We're already planning the next phase of work together."

Mandy

Southwark Council

If this is the conversation you have been trying to have — let's have it.

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